Refund policy
Return & Refund Policy
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging with all included parts, accessories, tags, and materials. Proof of purchase is required.
All returns must be approved by Cap Gun Depot before being shipped back. Items returned without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless Cap Gun Depot made an error with the order, such as shipping the wrong item.
Approval of a return request does not mean that Cap Gun Depot will provide or pay for a return shipping label.
After your return is approved, we will provide instructions explaining where and how to send eligible merchandise back.
Original shipping charges, expedited shipping charges, return shipping costs, and other shipping-related charges are non-refundable unless required by law or the return resulted from an error by Cap Gun Depot.
Ordered the Wrong Item
Please carefully verify that you are purchasing the correct product for your cap gun.
If you ordered the wrong caps, wrong size, wrong model, or otherwise selected the wrong product, you may request a return within the applicable return period if the product is eligible for return.
The customer is responsible for return shipping when the correct product ordered was shipped.
If you need help determining which caps work with your cap gun, please contact us before ordering.
Product Packaging
Manufacturers may occasionally update packaging, labels, graphics, colors, or package designs without changing the product itself.
Receiving current or updated manufacturer packaging does not, by itself, mean that the product is incorrect or not as described, provided the product itself corresponds to the item ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at info@buycapgunsonline.com with details of the problem.
Photos, video, or other information may be requested so that we can evaluate the issue and determine the appropriate resolution.
When Cap Gun Depot determines that we shipped an incorrect item or that another issue is our responsibility, we will provide an appropriate resolution, which may include replacement, refund, or return instructions.
Restocking Fees
Returned merchandise must be received and inspected before the final refund is determined.
Items returned opened, used, damaged, incomplete, missing packaging or accessories, or otherwise not in the condition in which they were received may be subject to a restocking fee of 20% to 60%, depending on the condition of the returned merchandise.
If an item is returned in a condition that makes it unsuitable for resale, we reserve the right to reduce or deny the refund where permitted by law.
Non-Returnable and Restricted Items
Certain products cannot be returned, including:
-
Custom, personalized, or special-order products
-
Gift cards
-
Products that are subject to hazardous-material, transportation, postal, carrier, or other shipping restrictions that prevent or restrict their lawful return shipment
-
Other products specifically identified as final sale or non-returnable at the time of purchase
Do not mail restricted or potentially hazardous products back to us without receiving return instructions from Cap Gun Depot first.
Please contact us if you are unsure whether your particular product is eligible for return.
Exchanges
The fastest way to obtain a different item is to complete the approved return process for the eligible item and place a separate order for the product you want.
Return shipping remains the customer's responsibility when the customer ordered the wrong product or otherwise wishes to exchange a correctly fulfilled order.
Refunds
We will notify you after we receive and inspect your eligible return.
If the refund is approved, the applicable refund will be issued to your original payment method, less any authorized restocking fees, non-refundable shipping charges, or other applicable deductions.
Please allow up to 10 business days after we process the refund for your bank or credit card company to post it to your account.
If more than 15 business days have passed after we confirm that your refund was processed, please contact us at info@buycapgunsonline.com.
Return Address
Approved returns should be sent according to the instructions provided by Cap Gun Depot.
Cap Gun Depot / Return Department
1631 E. Sunset Rd C109
Las Vegas, NV 89119
Do not ship an item to this address until your return has been approved and you have received return instructions.
European Union 14-Day Cooling-Off Period
For merchandise shipped into the European Union, applicable consumer cancellation and return rights may provide a 14-day cooling-off period. Where those rights apply, they take precedence over conflicting provisions of this policy.
Returned merchandise must meet applicable return requirements, and nothing in this policy is intended to limit consumer rights that cannot legally be waived.
Questions
For questions regarding returns, exchanges, damaged products, or product compatibility, contact: